Our Return Policy

Welcome to www.hollywoodcontrols.com (the "Site").

HWC LLC (Hollywood Controls) offers a variety of new and pre-owned products and devices across several platforms including this website, eBay, eCrater, Google Merchant Center, Tindie, PayPal and Square. Each of these platforms may have their own requirements for return and refund policies. We have attempted to make these as uniform as possible. The return and refund policy for each platform will be clearly stated in the product offering listing or via a link.

The following return & refund policy pertains to products sold directly from this website.

"Types of Products"

"Halloween & Haunted House Products"

Our Halloween products all come with a one-year warranty providing either replacement or repair, which ever is the lowest cost to the customer. The Customer generally pays for outgoing shipping with the lowest effective carrier and rate unless HC waives these charges. We also offer a a 30-day money back return on these products. In all cases the customer is responsible for return shipping. On replacement & repairs HC pays the item repair or replacement shipping.

Truck Parts and Accessories

For our Truck parts, Hollywood Controls offers free shipping and a 30-day money-back return policy. Customers are responsible for return shipping costs, and refunds are issued within 2-days of the product return reciept.

Pre-Owned Products

In regard to pre-owned products, the shipping and return policy will depend on the specific item, its condition and its functional status. As such, when and if this Site offers pre-owned products for sale, each offer will convey both the shipping requirements and the return policy for the individual item.

What happens if the Return Policy changes?

We will let our Visitors and Authorized Customers know about changes to our return policy by posting such changes on the Site.